Scope
This policy covers deposits taken under the Optimus Gen-3 reservation programme and cancellations of confirmed orders. It sits alongside the Terms of Service, and where a signed supply agreement addresses the same subject, that agreement prevails.
Nothing here affects statutory rights that cannot be excluded, including consumer cancellation rights where they apply.
Deposits
| Configuration | Deposit per unit | Status |
|---|---|---|
| Gen-3 Core | $2,500 | Refundable until site survey sign-off |
| Gen-3 Pro | $5,000 | Refundable until site survey sign-off |
| Gen-3 Max | $7,500 | Refundable until site survey sign-off |
A deposit holds a position in the build queue. It is applied against the unit price on delivery and is never treated as a fee for our time during stages one to three.
Cancelling before site survey sign-off
Write to [email protected] from the address used on the reservation, or reply to any message in the reservation thread. No reason is required.
- We acknowledge within 2 business days.
- The refund is issued within 10 business days of acknowledgement.
- The refund is made to the original payment method, in the original currency, for the full amount.
- We do not deduct administrative charges, and we do not retain any part of a deposit as compensation for the slot.
Where an intermediary bank or card network applies its own fee or exchange spread, that is outside our control; we refund the amount we received.
Cancelling after site survey sign-off
Countersigning the site survey converts the reservation into a confirmed order and commits long-lead components to your build. From that point:
| Cancellation window | Retained | Returned |
|---|---|---|
| Within 14 days of sign-off | Nothing | 100% of the deposit |
| 15 days to 90 days before the scheduled build date | 50% of the deposit | 50% of the deposit |
| Fewer than 90 days before the scheduled build date | 100% of the deposit | Nothing |
If we move your build date by more than 60 days for a reason within our control, the window resets and you may cancel for a full refund regardless of where you are in the table above.
Cancellation by us
We may cancel a reservation or confirmed order where export control clearance cannot be obtained, where a safety assessment concludes the intended application is outside the platform's rated use, or where we discontinue a configuration. In every such case the deposit is returned in full within 10 business days, and we will say plainly which reason applies.
Delivered hardware
Acceptance testing, warranty, repair and return of delivered units are governed by the supply agreement, not by this policy. In outline:
- A 10-business-day acceptance window runs from commissioning sign-off.
- Units that fail the agreed acceptance criteria are repaired, replaced or refunded at your election.
- The standard hardware warranty is 24 months from commissioning, extended to 36 months on the Max configuration.
- Consumables — pad sets, filters and battery packs — carry their own published service intervals and are excluded from warranty wear claims.
Because each unit is calibrated and configured for a specific site, there is no general right of return for change of mind after acceptance.
Disputes about a refund
Write to [email protected] setting out what you expected and what happened. We respond substantively within 10 business days. If we cannot agree, either of us may refer the matter to mediation before commencing proceedings, and we will not treat a request for mediation as an admission by either side.